Senior Customer Service Representative

Overview

RSG Security is seeking a proactive, enthusiastic, and friendly Senior Customer Service Representative to join our team. This is an on-site, full-time position where you will play a critical role in delivering exceptional service and ensuring a positive customer experience. The ideal candidate is highly organized, an effective communicator, and passionate about solving problems in a customer-first environment.

About RSG Security

RSG Security is a manufacturer of high-performance security and life safety components. We design, engineer, and produce products that meet rigorous quality and compliance standards, serving industries where safety and reliability are non-negotiable. Our mission is to protect people and property through precision, performance, and service.

Responsibilities

Serve as a primary point of contact for customer inquiries, requests, and concerns

Deliver timely, professional, and solution-oriented service across all communication channels

Maintain strong customer relationships and uphold satisfaction at every stage

Collaborate cross-functionally with internal departments to resolve issues efficiently

Identify opportunities to improve service processes and contribute to team success

Qualifications

Demonstrated experience in a customer service or support role

Strong communication and interpersonal skills

Ability to manage challenging situations with patience and professionalism

Highly organized with close attention to detail

Comfortable using CRM platforms (experience a plus)

Proactive mindset with a focus on continuous improvement

Experience in a start-up or dynamic work environment is a plus

If you are energized by helping others and thrive in a collaborative environment, we’d love to hear from you. Join us at RSG Security and contribute to a team where quality, service, and customer care are top priorities.