Salesforce Administrator

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).

Configure and optimize Salesforce for call routing and voice-over-IP tools.

Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.

Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.

Integrate and manage tools like Gravity Forms (preferred but not required).

Work with Palantir and other platforms as needed to support business objectives.

Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.

Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

Salesforce Administrator and Developer certifications (required).

Proven experience with Salesforce Lightning and omnichannel communication tools.

Strong background in process automation, including flow and process builder configurations.

Familiarity with Gravity Forms is a plus.

Excellent communication and interpersonal skills to work effectively with cross-functional teams.

Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.

Experience working with cloud-based engagement and communication tools like voice-over-IP systems.

Exposure to Palantir for data insights and integrations.

Benefits:

Medical, dental, and vision benefits

Generous PTO package

Annual bonus