Quality Assurance Expert

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Reporting to: Quality Assurance Lead

Duty Post: GBS Manila

Application Duration: Apply until April 30, 2025

Quality Assurance Expert (Temporary)

Acts as Standard Operating Procedure (SOP) SPOC:

Ensures implementation of standard process description in SOPs

Execute process analysis and identifies areas for improvement

Supports GBSs' projects execution according to the area of responsibility

Work directly with GBS Operations to review and deliver efficiencies in documentation of SOPs

Train Operations in SOPs process documentation standards

Executes relevant analysis and prepare SOPs statuses reports

Facilitates process standardization, simplification and propose automation in GBS processes by robust metrics tracking and performance analysis

As a Quality Assurance Expert, you will be responsible for:

Quality Assurance

Supports Quality Assurance team in execution of projects and activities, listed in Quality Assurance plan (incl., but not limited to SOP audits, SOP sign off, SOP and JSOX documentation management, Standardization) in a timely and qualified manner, based on the inputs provided by GBS Quality Assurance Lead.

Ensures that developed Quality Assurance metrics are relevant to respective GBS Center(s)/Globally and data used in metrics is correct. Develops, maintains and delivers Quality Assurance trainings, ensures up-to-date in part of process documentation.

JSOX Controls

Supports Quality Assurance team in execution of JSOX controls' environment for respective GBS Center(s) via JSOX Controls JSOX documentation (Handbooks) publication following standardized approach.

Standard Operating Procedures (SOPs): Documentation Management Product Ownership

Handles different types of GBS Governance SharePoint/Document Management SharePoint (DMS) requests. Provides trainings on DMS trainings/supports nominated documenters to initiate SOPs publication on DMS SharePoint. Maintains master data following the request from Operations, checks and fixes approval WF on DMS SharePoint. Submits report on the status of published SOPs

Standard Operating Procedures (SoPs): SOP Audit

Supports Quality Assurance Manager to execute SOP Audit following the checklist to ensure that Process Documentation standards are properly met.

Standardization

Develops and maintains SOPs' publication checklist, ensures that standardized SOPs follow SOPs publication checklist. Collects SOPs sign off statuses in respective GBS Center, communicates SOPs sign off statuses to respective GBS Center (SDDs and GMs level) and performs appropriate follow up

Requirements:

3-5 years of experience in GBS organization or 2-3 experience in consultancy with proven track of driving process improvements within their area of expertise

Strong level of business acumen of GBS type organization.

Fluent English (written and spoken); good communication skills (written and spoken)

Strong communication skills (both verbal and written).

Enthusiasm and can do attitude.

Ability to build strong relationships, to act both independently and as a part of bigger project team.

Good command of MS Excel and MS Visio.

Experience with Automation tools will be an asset.

Experience with ServiceNow will be an asset.

University degree (e.g., in Economics or Business Administration, Engineering or Science)

What To Expect:

Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.