Customer Identity and Access Management (CIAM) Architect

Job Description

Cloud Security Services is currently looking for an experienced Consumer/ Customer Identity and Access Management Architect for our client. Our client requires an experienced Consumer / Customer Identity and Access Management (CIAM) Architect to develop patterns (up to 35) for lines of business to onboard to new CIAM platform (Okta/MS B2C). Candidate must have a strong background in designing CIAM architecture for large, complex CIAM environments. This is a 6-month remote project.

Responsibilities:

Development of omni-channel (Digital, Voice, Paper) standard patterns based on leading practices

Includes identification of and recommendations for leading digital experiences to serve as benchmarks for clients CIAM future state

Includes anticipated emerging digital experience trends

Includes customer experience workflow target state

Covers the following user groups.

Patterns will cover the following user groups:

Individuals (Personal Insurance customers, workers compensation claimant)

Businesses employees (Large corporation employees, small business owners, 3rd Party participants like auto body shop, doctor's offices)

Brokers & Agents (Large & Small independent agents)

3rd Party Systems accessing Travelers APIs and Self-Service portals

Covers the following pattern categories for CIAM;

Registration / Onboarding

Authentication

Authorization

Third-party Service/API Access & Authorization

Invitation-Based User Registration

Multi-Branded User Registration & Authentication

User Access Delegation

User De-provisioning

Helpdesk Processes

Omnichannel Services "Overlay"

Evaluation of current processes against the defined industry and leading practices including industry standards such as the National Institute for Standards and Technology (NIST) Special Publication (SP) 800-63; Digital Authentication, NIST Cybersecurity Framework (CSF) and NIST SP 800-53; Security and Privacy Controls.

Development of findings and gaps based on analysis of current processes against the defined industry and leading practices.

Required Skills:

Senior and experienced CIAM Architect (5-7 years) in creating reference and solution architecture (design pattern diagrams)

Good understanding of CIAM

Intimately familiar with IAM related protocols such as SAML, SPML, XACML, SCIM, OpenID and OAuth

Strong experience with Directories, SSO, Federation, Delegated administration, API gateways, SOA services

Experience with App Gateways, App Proxies, Live Chat, Chat Bots, Contact Centers, IVRs and Web Portals for CIAM

Good understanding of MFA, PAM and Risk Based Authentication

Deep technical understanding of IAM solutions across multiple vendors. Like Microsoft and Okta

Experience with NIST SP800-63 Digital Authentication Standard

Ability to work across teams

Preferred Skills:

Business outcomes mindset

Excellent interpersonal communication skills with strong spoken and written English

Collaborative team worker

Flexibility to accommodate working across different time-zones

Preferred Education:

Bachelor’s in Computer Science

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Full-time

Fully remote