Private Island Manager - Waldorf Astoria Maldives Ithaafushi

Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived in sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?

Private Island Manager for Ithaafushi Private Island will be responsible for ensuring all departments are aware of all guests’ needs that will lead to a unique, memorable, and personal stay for the resort guests. Specifically, as a Private Island Manager / Guest Relations Manager you will perform the following tasks to the highest standards:

Provide upscale guest service experiences for Private Island guest throughout their stay, evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement of the Private Island.

Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues: in particular all operational leaders.

Support the key management activities and initiatives for the private island (capital projects, refurbishment, training, customer service)

Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure perfect coordination between operational departments to deliver true Waldorf Service to the Guests. Review maintenance schedule with DOE and team on a weekly basis

Conduct daily inspections of all areas of the Private island

Review performance of the team on a regular and consistent basis

Offer coaching and guidance when appropriate

Summarize and review all expenses accounts in conjunction with the Finance team on monthly basis

To attend and actively participate in training sessions and monthly communication meetings

To ensure punctuality, excellent grooming and hygiene

To lead by example at all times and respect the team

To provide direction and support to teams on a daily basis

To keep excellent relationships with the team, peers, and all other colleagues of the hotel

To develop all team members of the department with appropriate training and coaching

To conduct the daily operations briefing and conduct additional briefings when and where needed

To be actively supporting Front Office operations when necessary or any other tasks as requested by our Management

What are we looking for?

As an ideal candidate Private Island Manager, we’re seeking an experienced operations manager to oversee daily operations of our Private Island. Main function, liaise with external event organizers and internal Teams, ensure that the Private Island runs smoothly and that our guests are wowed by our service. Additionally, you’ll be responsible to take care of the Private Island estate and maintain a proper PPM plan.

Skills/experience

At least four to five years prior experience in luxury hotels.

Experience in a similar role with strong background in operations

Exceptional communication/written skills and positive manner

Demonstrated understanding of luxury and protocol handling

Strong organizational skills and leadership

Extreme attention to details and guest oriented

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time