Guest Services Representative - Part Time - 3 p.m. to p.m

Job Description

Benson's Hospitality Group hotels offer a competitive and comprehensive benefits package for all full-time employees. We offer vacation, holiday pay, free single coverage health insurance + company paid life insurance, disability insurance, dental and vision insurance, 401K.

POSITION SUMMARY

The Guest Service Representative is responsible for accurately registering and checking out guests, maintaining guest accounts; dispensing information about the hotel and creating an overall atmosphere of service and hospitality with a high level of professionalism.

KEY AREAS OF RESPONSIBILITY and DUTIES

Radiate the highest degree of courtesy, professionalism and enthusiasm

Perform registration of guest in/out quickly and efficiently using the hotel Property Management System

Maintain guest accounts currently and update daily charges

Make reservations for guests at this property and refer to reservations when requested

Ability to describe each product to properly sell room types; use creative techniques to up sell in an effort to maximize hotel revenues

Be thoroughly familiar with the property and able to direct guest to their rooms and all property facilities

Keep work area clean and clutter free, stock the pantry and inform supervisor of ordering needs

Do a cashier’s deposit and balance credit cards, direct bill, checks and all shift work

Be willing and able to assist as needed in other areas of the hotel

Perform other duties as assigned by Guest Service Manager or General Manager

QUALIFICATIONS

An excellent background in customer service

Organization skills and attention to detail

Good grooming and good personal presentation

Education: High School and/or comparable work experience.

Required Knowledge:

Basic computer literacy with keyboarding skills

Good organizational skills and attention to detail

Excellent verbal communication and phone sills

Ability to communicate in English, both verbally and in writing

Ability to multi-task and display grace under pressure

Able to stand for long periods of time

Previous cash handling abilities

Work Environment: The duties for this position are carried out inside a climate controlled environment.Physical Activities: To perform essential functions of this position a person must be able to see, speak, and hear. Have manual dexterity of the manipulation of a keyboards, paperwork, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benson's is committed to a diverse and inclusive workplace. Benson's is an equal opportunity employer and does not discriminate on the bases of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.

Full-time