Director of IT Infrastructure

Job Description

Our client, a national industrial standards consulting group, is looking to hire a Director of IT Infrastructure.

The Director of IT Infrastructure will report to the CIO and will be based in the New York City Headquarters.

The role will entail approximately 25% travel to national and some international locations.

A competitive compensation package being offered.

Summary:

This role is critical in ensuring reliable, scalable, and secure IT operations across the domestic USA, the corporate headquarters and hub offices, many global satellite locations, remote users,

and cloud production environment which hosts all of the vital content and workflow applications used across the enterprise.

The Director of IT Infrastructure will manage a diverse team of up to 20 personnel, including Network/Cloud Operations, Security Operations,

Helpdesk, IT Project Management, and overall IT Service Delivery, supporting a hybrid/remote workforce and business-critical systems. The Director will develop

infrastructure strategies, enhance system performance, support the organization's technology needs across multiple departments, and ensure the broader organization is

both involved in the prioritization of and aware of the IT infrastructure group’s activities, including publishing structured metrics on departmental objectives and performance.

Background:

The Director of IT Infrastructure, will lead the design, implementation, and optimization of next-generation infrastructure and security tools, endpoint management solutions,

develop contact-center solutions and teams to support the user community, drive automation, and leverage privacy-protected AI solutions to accelerate the organizational

mission using technology. You will own vendor management across IT and be responsible for ensuring the maximum use of vendor-provided hardware, software, and

services.

The right candidate would enjoy this role if you are a service-oriented, cloud-native, mobile-first,

infrastructure-as-code, security-driven-design Infrastructure leader. You should be an

operations leader who is also able to drive project activities.

This role offers the rare opportunity to both architect and lead transformative change in a

mission-driven environment. If you're a contemporary hands-on technology leader eager to

drive modernization at scale, this is your moment to build, lead, and elevate IT in service of a larger purpose.

Key Responsibilities

The Director of IT Infrastructure will carry the following areas of responsibility:

Team Leadership & Collaboration

• Directly supervise, mentor, and continuously improve the operations of network & cloud

• Develop and execute a global IT infrastructure strategy aligned with business goals.

• Foster a collaborative, high-performance culture across on-site and remote team members.

• Lead technology modernization initiatives, including cloud optimization, network

evolution, and automation.

• Collaborate with senior leadership to define IT priorities and investment roadmaps.

• Manage and mentor a team of IT professionals, providing guidance and career development.

• Work closely with business leaders to align IT infrastructure with organizational goals.

• Partner with vendors and service providers to evaluate and implement new technologies.

Infrastructure & Operations Management

• Oversee the design, deployment, and maintenance of the physical and cloud IT infrastructure, including on-premise devices, servers, storage, networking

equipment, all cloud resources, and enterprise applications.

• Oversee the use and continuous improvement of all IT Service Management platforms and tools including ServiceNow, and all of the toolsets used for

telemetry, management, monitoring, and automation supporting the IT Infrastructure teams and scope of services.

• Oversee the end-user support helpdesk function, ensuring user’s needs are met properly by helpdesk staff, escalated and resolved as required by other IT groups,

addressed and resolved in a timely manner, and any approvals are properly attained when appropriate before actioning user requests.

• Ensure high availability, performance, and security of IT systems and services.

• Drive proactive monitoring, incident management, and root cause analysis.

• Develop infrastructure-as-code and other automation approaches to streamline the uniformity and efficiency of maintaining the organizations infrastructure.

• Develop automation and computer-assisted AI capabilities to drive efficiency, increase end-user self-service opportunities, and improve the infrastructure

team’s delivery overall.

• Develop and implement SLAs, published operational metrics, and other visibility for the organization to gain transparency into the Infrastructure group’s activities and

performance.

• Manage IT asset lifecycle, including procurement, maintenance, and upgrades.

• Manage IT related vendor contracts and sourcing of product, including pricing, term

commitments, quantities, and other contracted considerations.

• Maintain budget projections and expense management on all IT infrastructure related expenditures.

• Maintain project timelines and ensure all projects are driven through a consistent

set of project governance processes, utilizing tools to provide organizational

leadership with ongoing transparency and visibility into project metrics and deliverable statuses, risks, etc.

• Develop and implement disaster recovery and business continuity plans.

Cybersecurity & Compliance

• Oversee the Information Security function for the organization.

• Facilitate information security policy discussions across peer-groups in legal,

compliance, and leadership, publishing official policies once approved.

• Drive the enforcement of cybersecurity best practices to protect organizational data and systems.

• Collaborate with internal stakeholders to develop and maintain IT security

procedures in compliance with the published policies.

• Evaluate requests to determine the best way to achieve within security policies, and

recommend to leadership while also facilitating approved policy exceptions.

• Partner with other operational groups, including HR on all relevant matters of

security policy enforcement and remediation concerns.

Cloud & Digital Transformation

• Lead the organizations cloud-ops function and continued transformation leveraging cloud-native platforms to enhance operational effectiveness, improve architecture,

achieve automation, and maintain meaningful uptime monitoring and alerting.

• Drive automation and integrated workflows such as CI/CD pipelines, infrastructure

as code (Terraform, CloudFormation), container orchestration (Kubernetes), and good deployment, monitoring, and troubleshooting best practices.

• Optimize cloud-based infrastructure and applications balancing scalability and cost-effectiveness.

• Manage relationships with cloud service providers and ensure optimal usage.

Qualifications & Requirements

Bachelor's degree in Computer Science, Information Technology, or a related

field. Master's degree preferred.

Experience:

• 7+ years of IT infrastructure experience, with at least 3 years in a leadership role, including cloud operations management.

• Strong knowledge of modern networking, cloud computing (AWS, Azure), cybersecurity, and enterprise IT systems.

• Experience with virtualization, storage solutions, and disaster recovery planning.

• Proven track record of managing IT teams and driving infrastructure improvements.

• Experience with deployment and maximizing enterprise ITSM tools such as ServiceNow desired.

• Familiarity with ITIL, NIST, or other IT governance frameworks is a plus.

• Experience leveraging LLM and other AI toolsets to support infrastructure objectives a plus.

• Experience operating in an Agile project delivery model utilizing tools such as

Asana, JIRA desired.

• Excellent problem-solving, communication, and project management skills.

Company Description

Executive Recruiting :.We are sourcing candidates for our client.

Full-time

Hybrid remote