Help Desk Technician

Job Description

Duration

3

Duration Unit

Month(s)

Req Description

Description

Due to Covid19 is spread out into more campus buildings than ever before. They are currently using 19 buildings on campus to host classes and their current support team does not have the bandwidth to support all 19 buildings and the technology being utilized in these buildings. A lot of the tickets range from students having trouble loading software, getting applications activated and functioning, setting up projectors, laptop issues, software errors, streaming software questions, etc.

Seeking a candidate who has at least 1-2 years of experience with help desk and is a go-getter that takes initiative. This person will be responsible for working through tickets and whatever else is needed.

Enterprise Req Skills

Troubleshoot, Windows 7, Mac,hardware,ticketing system,servicenow,Help desk,Service desk,Windows 10

Job Title

Helpdesk- 1st shift

Top Skills Details

Shift: Monday-Friday 8AM-5PM

1. - Troubleshooting Experience (basic issues- account lockouts, password resets, mic not working, wifi issues, etc)

2 - Helpdesk Experience (using ServiceNow for ticketing but any ticketing system is fine)

3 - High Initiative & Customer service experience around supporting end users who could potentially be the President and C level folks within the organization and students

These resources will be the only techs onsite for the overnight shift so they want a go getter and self starter that takes initiative and in down time will find other work to do. There are night classes 6PM to 9PM so you may start out with calls like mic doesn\'t work, internet issues, locked out- need password reset, etc. to security employees walking dorms and need technical support.

Higher Ed and ServiceNow are pluses but not required.

Worksite Address

HIGH POINT,North Carolina,United States,27268-4260

Additional Information

High Probability the contract will be extended beyond initial 90 days. If candidate is exceeding expectations there is always a chance they could bring on the individual in a fulltime capacity as they have in the past.

Drug Test Required

true

Experience Level

Entry Level

External Communities Job Description

Seeking a helpdesk support candidate who experience with ticket resolution and working independently.

EVP

Work Environment

This is an educational environment.

Additional Skills Tags

hardware,ticketing system,servicenow,Help desk,Service desk,Windows 10

Additional Skills & Qualifications

Customer service

Ability to work through tickets and understand the priority based on the ticket case

Ability to jump in running

Business Qualification

Impact to the Internal/External Customer

This candidate will help provide a more conducive environment to learning and minimize the downtime for any machines or devices.

Interview Information

Candidate will interview over 30 minute webex

Why is Position Open?

Business Challenge

is challenged right now with having a team to support their desk 24/7.