End User Support Technician

Position Title: End User Support Analyst

Location: Onsite at Manufacturing Facility (Initial travel required for training, travel paid)

Schedule: Standard onsite hours, occasional after-hours/weekend support for emergencies

Employment Type: Contract-to-Hire

Position Overview

We are seeking a highly skilled and personable End User Support Analyst to join a growing team in a manufacturing environment. This role requires someone with strong desktop support experience, a solid understanding of basic networking, and excellent customer service skills. You’ll be the go-to technical resource onsite, supporting IT infrastructure and user needs at a manufacturing facility.

Top Skills Required

Excellent customer service and communication skills

Strong desktop support experience (Windows OS, O365, PCs, thin clients, general troubleshooting)

Basic networking knowledge (Route/Switch environments)

Additional Skills (Preferred but Not Required)

SCCM

VMware

Azure Active Directory or Intune

Familiarity with mobile device support and VoIP systems

PowerShell scripting experience

Understanding of PLCs, industrial systems, and wireless infrastructure

Qualifications

Experience: 3–5 years in a technical support or desktop support role

Education: Bachelor’s degree in Computer Science, Information Technology, or related field OR equivalent hands-on experience and relevant certifications

Key Responsibilities

Provide in-person and remote technical support for end users across the assigned site(s)

Install, configure, and maintain desktops, laptops, printers, and other devices

Troubleshoot and resolve issues with software, hardware, and network connectivity

Partner with third-party vendors for escalations and resolution

Maintain documentation of systems, procedures, and troubleshooting steps

Assist with infrastructure support, including routers, switches, cabling, and wireless

Provide support for manufacturing-specific technology (PCs, HMIs, barcode/labeling systems)

Participate in site disaster recovery and cybersecurity mitigation efforts

Provide training and guidance to users on software and systems

Travel up to 30% as needed, primarily during training or for multi-site support

Work Environment

Onsite in a manufacturing setting with occasional exposure to industrial equipment

Adherence to safety standards is required (PPE such as steel toe boots may be needed)

May involve lifting up to 30–50 lbs and working in tight spaces (under desks, server rooms)

Must be comfortable with both office and plant floor environments

Interview Process

1:1 Interview with IT Manager

Panel Interview with team leads

Optional onsite meet-and-greet with local leadership

Screening Requirements

Background check and drug screening required prior to hire

Questions to Prepare For

What is your experience providing hands-on desktop support in a professional setting?

Have you worked in a manufacturing or industrial environment before? Are you comfortable with safety procedures and gear?

What types of hardware, software, and network infrastructure have you supported in the past?