Voice Engineer III

FEDITC supports the configuration, implementation, of network infrastructure, (LAN/WAN) operating systems and computer data exchange requirements.

Overview of position:

Seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for all troubleshooting, repairing/replacing, configuring, monitoring and upgrading of the network on both unclassified and classified systems. This position is on-site and mission essential.

Responsibilities:

Responsible for implementation and technical support of Cisco Unified Communications related technologies

2nd and 3rd level support of existing systems

Provide installation, transition, and cutover of components of the systems

Provide all maintenance and documentation of ground equipment and systems on a scheduled and unscheduled basis

Test and Integration

Gather trend analysis data on systems, and provide input for resource planning

Provide real-time usable statistics to aid with troubleshooting

Upgrades to all supported VoIP / UC systems

Monitoring of Managed Services UC customers via 3rd party network monitoring software

Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards

Perform other Voice technology-related duties as assigned

Qualifications:

Experience/Skills:

5+ years as a Cisco Voice Engineer

CUCM/Unified Communications

Cisco Unity

UCCX Scripting

Routing/Switching

Education:

BA/BS

Certifications:

IAT II certification required

CCNP Collaboration

Clearance:

A Top Secret clearance is required to be considered for the position.

Must be a US Citizen and pass a background check.

Maintain applicable security clearance(s) and/or applicable certification(s) at the level required by the client

Benefits:

Medical

Dental

Vision

401K with 4% match

Paid Time Off (PTO)

Life and Disability Insurance

Employee Assistance Program

Flexible Spending Accounts (FSA)

Dependent Care Reimbursement Program

Group Term Life Insurance

Supplemental Life and A&D Insurance

Short & Long Term Disability

Life Discount Program

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.