IT Support Technician

Position: IT Support Technician

Location: Hannibal, MO

Length: 6+ Months

Shift: Onsite

Job Description:

Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Documents, maintains, upgrades or replaces software systems.

Supports and maintains user account information including rights, security and systems groups.

Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications

Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment

Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.

Performs work in compliance within specified warranty requirements

Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC), notebooks or any other equipment that has authorized access to the network.

Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team

Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

Works with vendor support contacts to resolve technical issues within the desktop environment

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.

Provide training end users on how to operate the equipment as requested

General Requirements/Experience:

4+ years of experience in the field working as an IT Support Specialist or in a related area.

Familiar with a variety of the fields’ concepts, practices, and procedures.

Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

Excellent technical knowledge of PC’s and desktop hardware.

Able to operate effectively in a team environment with both technical and nontechnical team members

Self-confidence in your analytical and problem-solving skills + good communication (both verbal and written) skills

Planning, organizing skills + good administration management skills

Desired:

Microsoft Certified Technology Specialist essential, A+, or similar certifications

Thank you,