Help Desk Technician

Job Title: Help Desk Technician II

Job Summary

We are seeking an experienced IT technician to join the Help Desk team, providing technical support and ensuring smooth daily operations. This role requires a skilled professional with at least two years of IT support experience. The ideal candidate should have expertise in Active Directory, printer management, hardware/software troubleshooting, IP phone systems, computer imaging, deployment, and project management.

Opportunities for advancement are available based on experience, education, and consistent performance. The organization promotes a collaborative work environment with a strong focus on training and professional development.

Essential Duties and Responsibilities

Active Directory Management: User account administration, group policies, security permissions, troubleshooting.

Printer Management: Installation, configuration, troubleshooting, and maintenance.

Hardware & Software Support: Diagnose and resolve technical issues, perform system updates.

IP Phone Systems: Configure, troubleshoot, and provide user support.

Computer Imaging & Deployment: Create and manage system images, deploy new computers.

Project Management: Assist in system upgrades, implement new technologies, document progress.

User Support: Provide technical support through various channels, educate users on best practices.

Documentation: Maintain IT system records, create user guides.

Schedule

Monday – Friday, 8:00 AM – 5:00 PM

Occasionally requires weekends or after-hours work (5%-10%)

Qualifications

Minimum of 2 years of IT support experience.

Proficiency in Active Directory administration.

Experience managing and troubleshooting printers.

Strong hardware/software troubleshooting skills.

Familiarity with IP phone systems.

Experience with computer imaging and deployment.

Ability to manage multiple projects simultaneously.

Strong communication and interpersonal skills.

Preferred Education & Certifications

A degree in Information Technology or a related field is preferred, but equivalent experience and certifications will be considered:

CompTIA A+

CompTIA Network+

ITIL Foundation

CompTIA Security+

Microsoft Certified: Azure Fundamentals

Physical Requirements

Extended periods of sitting, typing, and working at a computer.

Frequent handling of IT equipment.

Occasional bending, kneeling, and lifting up to 40 lbs.