Desktop Support Specialist

Title: Client Technologies Specialist 1

Location: Augusta ME 04333

Shift Time: 7:00 AM to 5:00 PM M-F

Flexible hours may be required depending on location (e.g., a 10-hour day at a distant site may be offset by a shorter shift on another day)

Work Location:

100% Onsite

Will travel to other State of Maine offices (State vehicle provided)

Travel is within Maine only; no out-of-state or overnight travel required

Top 3 Required Skills:

Minimum of 3 years' experience as a Client Technologies Specialist

Strong customer service skills

Experience with inventory management

Years of Relevant Experience:

3+ years in a similar technical support environment

Preferred Education:

Bachelor's degree or equivalent technical study

Job Description:

The Client Technologies Specialist is responsible for providing desktop support, coordinating technology needs, and ensuring the smooth operation of computer systems and software across various State of Maine offices. The ideal candidate will possess a strong background in IT support and customer service and will be capable of working independently while providing top-level support to end users.

Responsibilities include:

Coordinate testing, upgrades, and installation of new software products

Recommend functional and technical improvements to the environment

Participate in performance analysis and improvement activities

Serve as the main point of contact for technology support within the department

Provide desktop computer support and troubleshooting

Manage and track computer equipment inventory, including retirement and disposal

Coordinate procurement and installation of hardware/software

Ensure virus protection and software updates are implemented

Assist in user training and documentation for technical updates

Ensure all work is documented accurately for future reference

Adhere to quality standards and ensure reliable system backups

Evaluate and recommend hardware/software purchases

Install and maintain personal computers and peripheral devices

Assist in diagnosing and resolving network/system/application issues

Identify usage patterns and their impact on system performance

Required Competencies:

Ability to work both independently and as part of a team

Strong written and verbal communication skills

Customer-first attitude with a proactive approach to problem-solvin