Desktop Support Specialist

Position Description:

• The IT Systems Analyst III creates a positive customer service experience and builds

strong customer relationships through deep problem understanding, ensuring timely

resolution or escalation, communicating promptly on progress, and handling customers with

an exceptionally professional attitude. The IT Systems Analyst Ill serves as a Tier 1 desk-side

support to internal customers.

*This position will work on a project team as a resource that is responsible for the removal of

obsolete hardware and the deployment of new mobile laptops and monitors.

Minimum Qualifications:

• A College degree in a technical subject such as Information Technology or equivalent

experience.

Preferred Experience:

• CompTIAA+

Responsibilities:

• 3+ years of experience working in a Desktop Support or laptop configuration and deployments.

• 3+ years of troubleshooting / fixing Windows 10

• 3+ years of Microsoft 365 Apps for Business deployments:

• 2+ years of customer service experience (Deskside support)

• Must be reliable and consistent in job performance

• Must have an understanding and working knowledge of ITIL

• Must have strong critical thinking skills, customer service, and a can-do attitude

• Must have strong written and verbal communication skills

• Vital in identifying, researching, and resolving complex technical issues

• Proficiency in resolving end-user software application, PC, and web browser errors