Help Desk Technician

The Tyndale Company, an 8x Top Workplace winner in PA and certified woman-owned business, is seeking a Help Desk Technician to support our growing team. In this role, you’ll ensure all Tyndale employees have fully functioning equipment and software—from computers and phones to printers and mobile devices—while providing exceptional day-to-day IT support.

Note: This position is based out of our Pipersville, PA (Bucks County) Distribution Center, and candidates must live within a commutable distance of this location.

Responsibilities:

Serve as the primary point of contact for troubleshooting technical issues across hardware and software platforms

Manage users, computers, and groups within the Microsoft Active Directory domain

Document technical processes and solutions in a collaborative knowledgebase

Coordinate with IT vendors to support systems and resolve issues

Maintain and replenish IT inventory, including desktops, laptops, and peripherals

Support remote employees across the U.S. and Canada

Contribute to research, planning, and implementation of new technologies and IT projects

Qualifications:

Must have minimum of 2 years of relevant IT experience

Associate’s degree in Computer Science or equivalent technical training/experience required; certifications are a plus

Experience with PC hardware, Microsoft Windows OS, and enterprise tools (Active Directory, Group Policy, Exchange)

Must have basic networking knowledge: TCP/IP, DNS, DHCP, switching/routing

Familiarity with MacOS and iOS preferred

Comfortable supporting end users and collaborating with vendors

Detail-oriented, proactive, and strong at problem-solving

Excellent communication and customer service skills

Able to prioritize tasks and work well under pressure

Team player with strong analytical skills

Benefits:

Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.

Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.

Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.

Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.

Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.

About Tyndale

Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

Qualified candidates are encouraged to apply on our website,

E.O.E