Information Technology Support Specialist

Our Pharmaceutical client is seeking to engage a Windows Systems Administrator/Support Specialist with Windows administration expertise to join our Enterprise Benchtop Services team for a minimum of a six month assignment.

100% On-Site Thousand Oaks, CA

Six month W2 (ONLY) contract - No C2C or 3rd parties

5+ Years of Windows Administration

Needs to have worked in a regulated environment, preferably with GMP (Manufacturing) but does not have to be pharma/biotech

Approximate hourly rate: $40

Job Description:

The position will perform Windows system administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software. The role will also work on general lab IT system problem tickets as reported by lab scientists.

Service will typically be provided during normal business hours between 8:00 am to 5:00 pm Monday – Friday, excluding Holidays and Shutdowns. However, some work may be required to be performed before or after these hours. This position is in Thousand Oaks CA.

Responsibilities:

Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to enterprise file shares.

Windows 11 upgrades for GMP systems

General Ticket Resolution via ServiceNow: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, licensing management, Tier 1 incident response and troubleshooting.

Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep asset inventory up-to-date.

Physically inventory laboratory computers and reconcile with laboratory inventory system

Support corporate deployments of anti-virus, software patches to laboratory computers

Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems.

Required Experience:

5+ years’ experience with Windows administration

Windows Operating systems - Win10, Win11, Windows Server

Service Now Experience

System Center Configuration Manager (SCCM) AKA Microsoft Endpoint Configuration Manager (MECM)

PC/Laptop Hardware maintenance

Software/Hardware trouble-shooting

Networking skills - TCP/IP, Windows Domains, Network configurations

Excellent communication, customer relations and problem-solving

Ability to work autonomously with follow-through to completion and documentation

Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities.

Ability to lift 40 lbs.

Preferred experience:

Experience in a GMP / validations environment

GXP/GMP or GLC Experience

Any experience with development and/or maintaining administration tools for the Digital Lab Solutions is a plus (PowerShell, C#, Python, SQL)

Experience with administration of LIMS, ELN, and Waters systems

Experience with ITIL

Experience supporting/troubleshooting laboratory systems such as HPLCs, Mass Specs and various other lab instruments

Scripting – Powershell, Batch, Python

Advance IT Certifications (A+, MCSE, CompTIA+, etc)

This role is onsite 5 days a week in Thousand Oaks, CA

The estimated pay range for this position is USD $40.00/Hr - USD $42.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Please reach out for additional information.

Thank you,

Elena

Elena Novo

Los Angeles, California

Direct: PDT