Information Technology Support Administrator

Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.

Checking/monitoring CPU, and memory usage for all the VMs and host machines.

Checking/monitoring the server's replication.

Checking/monitoring the CentralLogAlerts mailbox.

Resetting, and unlocking login account password for users.

Fixing systems crashed, and application-related issues for users.

Fixing connection issues, login issues, and slowness issues.

Supporting IS Tech Support group for CPS server-related issues.

Setting new Windows 11 for users.

Working on high-priority projects.

Skills/Experience:

Personality:

Team player is very important.

Willing to work nights and weekends

Motivated to learn new technology, skills, and contribute to project completion

Always share an open mind to listen and propose solutions to problems

Great customer service to ensure all user problems are resolved in a timely manner and satisfaction

Primary:

On-prem Active Directory + Azure AD (hybrid)

AD Group Policy, AD Replication, AD Site & Services, DNS.

Office 365 suites, MS Teams, Sharepoint.

Windows File Share

Windows Update Server (SUS)

Windows 10/11/2019/2022 (install, troubleshoot, support, fix issues)

Phone systems knowledge Zoom, Five9, MS Teams.

Hardware Troubleshooting/Repair (PC, Laptop, Printers)