Application Analyst

The Application Analyst for Case Management Business Technology will assist in the development and implementation of the case management technology solutions for HCA. This position will report to the Director of Case Management Business Technology. The Application Analyst will serve as a system and business process expert, coordinating both the business process functional and technical responsibilities associated with the various Case Management Services applications in HCA facilities. The Application Analyst is responsible for maintaining and supporting the Case Management departmental information system and the operational goals for the assigned functional area. The Application Analyst focuses on system integration, implementation, maintenance and problem solving relevant to all Case Management Services applications. Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.

RESPONSIBILITIES:

Plan, implement and support upgrades, configuration and customization of tools and technologies utilized by Case Management Business Technology (CMBT)

Demonstrates a thorough understanding of the end-user environment and systems and proactively seeks methods of improvement

Maintains integrity of system by reviewing data and system monitoring tools

Supports the System Management policies and procedures and adheres to departmental, industry and/or regulatory standards by enforcing and documenting system policies, procedures, and methodologies

Works directly with support, product, and vendor teams to resolve, prevent, and eliminate customer technology issues

Provides Level III support for system users and works with IT Service Desk to coordinate internal communications and communications with the end users

Designs, creates and maintains reports consistent with the business requirements

Establishes and maintains effective working relationships with the entire project team, clinical leaders, business leaders, ITG leaders, and staff

Interfaces with ITG to ensure standardization and compliance with best practice models, specifically as it relates to the integrity of the electronic health record and Case Management Repository

Professional demeanor and positive attitude; customer service orientation

Collaborates with Case Management Education Team to implement user training programs for new and existing end-users

Has working knowledge of case management functions and offers solutions to solve business issues through the use of technology solutions

Will engage in UAT, Regression, Integration, Smoke, and System testing

Assist with building automation/technical strategies and frameworks based on planned and prioritized work

Actively owns and participates in lifecycle management of assigned applications and knowledgeable of infrastructure

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