Information Technology Help Desk Support

IT Helpdesk Administrator- Wholesale banking environments

Global team, candidates bilingual in Mandarin HIGHLY PREFERRED

Administrate and maintain the network infrastructure to ensure high security and performance.

Perform hardware (network device, desktops, laptops, VM, etc.) and software installations, configurations, and upgrade

Ensure that the hardware (network device, desktops, laptops, VM, etc.) configuration and patching are well managed while meeting the Bank’s IT&IS standards.

Supervise and control the overall operations and implementation of systems involving network, Internet, email gateway, IDS/IPS, SIEM system, vulnerability scan systems etc.

Collaborate with IS team in vulnerability scan & penetration tests, ensure that the vulnerabilities are well tracked and remediated on time

Liaise with data center service providers (e.g. Head Office) in relation to network, equipment, information security and service provisions.

Contact carriers for circuits, and other vendors for equipment and service installation, maintenance or troubleshooting.

Manage the hardware and software inventory.

Provide timely Helpdesk support to users and close out Helpdesk tickets promptly.

Assist with Disaster Recovery testing and documentation.

Any other work assigned by IT Department Management.