Desktop Support Specialist

Job Title: Support Technician (Level II)

Location: Cushing, MN (with travel to field sites across multiple states)

Job Type: Full-Time Onsite + Field-Based

Overview:

We are seeking a skilled and motivated Support Technician (Level II) to join our team in Cushing, MN. This role is ideal for IT professionals who have experience supporting 200–300+ end users and thrive in both office and field environments. If you enjoy solving technical problems, providing excellent user support, and working with networking and hardware in dynamic settings, we want to hear from you.

Key Responsibilities:

Deploy, maintain, and support desktops, laptops, mobile devices, and rack-mounted systems

Perform basic network troubleshooting and resolve connectivity issues

Respond to and manage tickets and support calls efficiently

Provide technical support for Windows environments, Active Directory, and Office 365

Manage mobile devices and tablets using MDM systems

Travel to pipeline sites across multiple states to support field users and ensure hardware and connectivity performance

Preferred Qualifications:

5+ years of experience in desktop or technical support

Prior field technician or field support experience is highly desirable

Strong troubleshooting skills in networking and hardware-related issues

Proficiency with mobile device management (MDM) tools

Excellent communication and customer service skills

Ability to work independently and manage time effectively while on the road

Why Join Us?

This position offers a unique blend of technical challenges, autonomy, and the chance to support critical field operations across multiple locations. You'll be a key player in ensuring reliable technology infrastructure for both office and remote teams.