Senior Client Leader

Company Description

Hyperquake is an independent creative strategy, branding, and experience design marketing agency founded in 1986. With locations in Cincinnati, Salt Lake City, and Brooklyn, Hyperquake specializes in strategic innovation, branded experiences, and scaling organizations for growth. They work with companies of all sizes, from small startups to global enterprises, to build ambitious brands and experiences that activate a vision.

Role Description

This is a full-time hybrid role as a Senior Client Leader located in Cincinnati, OH, with some work from home flexibility. The Senior Client Leader will be responsible for overseeing client relationships, strategizing and planning projects, leading teams, and ensuring client satisfaction. They will collaborate with internal teams to deliver innovative solutions and drive growth for clients. The Senior Client Leader will also have experience managing the project details and have great attention to detail, timelines and budgets.

Qualifications

5+ years experience leading client relationships within the marketing (or similar) industry

Interpersonal Skills and Communication abilities

Customer Satisfaction and Customer Service experience

Strong Customer Experience understanding

Experience in client relationship management

Ability to lead and collaborate effectively

Strong problem-solving and decision-making skills

Prior experience in marketing, branding, or design industry

Project Management and organization skills

Lead meetings and drive action from meetings

Bachelor's degree in Marketing, Communications, Business, or related field