Help Desk Specialist (MacOS) On Site Cary, Raleigh, NC

Helpdesk Analyst

Located onsite in Raleigh North, North Carolina ON SITE

MacOS troubleshooting experience REQUIRED.

Additional Preferred skills

• Certified Support Professional

• Cisco CCNA certification

• CompTIA A+ certification

• Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change

Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Various Shifts Phone, email and chat support.

Technical Support, 2+ years, Is Required

Written Communication, 2-5 years, Is Required

Mac OS X, 2-5 years, Is Required

Time Management, 2-5 years, Is Required

Communication Skill, 2-5 years, Is Required

Problem Solving, 2-5 years, Is Required

iOS 2-5 years, Is Required

**Candidates must be able to work onsite at client, 5 days a week**