IT Product Analyst

IT Product Analyst

New Albany, OH (Hybrid)

6-month contract-to-hire

Job Description:

In this role, you will use workload automation software to manage, schedule, and optimize the execution of business processes, transactions, and workflows to increase efficiency, reduce manual intervention, and reduce errors and delays in end-to-end processes. Serve as a point of contact to create a positive customer support experience and build rapport and trust with business partners and application teams.

KNOWLEDGE, SKILLS AND ABILITIES:

* A minimum of 5 years of data processing experience in a technical capacity is required.

* A minimum of 2 years of experience using workload automation systems is required. Experience using BMC's Control-M preferred.

* A 2-year college degree in computer science is preferred.

* Experience with prioritizing workloads

* Understanding of server and cloud applications is required.

* Understanding of network monitoring tools and concepts, technical standards, and problem and change management and escalation procedures are required.

* Experience in scripting is required.

* Understanding of one of more IT best practice methodologies such as ITIL, Agile, ITSM, Six Sigma, or Lean certifications are preferred.

* Proven ability in developing good relationships with stakeholders, understanding detailed business requirements across multiple project initiatives

* Effective problem-solving and research skills.

* Effective customer service skills, including active listening. conflict resolution, decision-making, and negotiation.

* Effective verbal, phone, written, and interpersonal communication skills