IT Help Desk Support Technician

Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in Columbus, OH.

Skills/Responsibilities

Provide superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems.

Troubleshoot hardware/software incidents reported in to the Service Desk

PC and laptop deployment

Familiarity with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications.

Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned.

Willing to grow into more responsibilities in the role as experience is gained

9:00-5:00 shift

Client onsite service when required

On call 1 week, off 3 weeks

Requirements

1-2 years IT/admin experience

Office 365 management experience

Intermediate Windows OS experience (Mac/Linux is a plus)

Switching, WLAN and firewall experience

Customer Service experience

Applicants only, no third parties or agencies please. 6-month probationary period to hire

Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere.

For over 27 years Manifest Solutions has been providing intelligent and value-added IT solutions for our clients in Central Ohio.