Sr. Desktop Support

Milestone Technologies is seeking a Technical Support Specialist who has windows administration experience to join our services team for a minimum of a 6-month assignment.

This is an ONSITE position in Thousand Oaks, CA.

Please DO NOT APPLY if you are not already in the Southern California area!

The pay is $42.00 per hour W2.

The position will perform Desktop Support and Windows System Administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The consultant will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software. The role will also work on general lab IT system problem tickets as reported by lab scientists.

Support will typically be provided during normal business hours between 8:00 am to 5:00 pm Monday – Friday, excluding Holidays and Shutdowns. However, some work may be required to be performed before or after these hours.

Responsibilities:

Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to Amgen enterprise file shares.

Windows 11 upgrades

General Ticket Resolution via ServiceNow: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including user account management, licensing management, Tier 1 incident response and troubleshooting.

Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep asset inventory up to date.

Physically inventory laboratory computers and reconcile with laboratory inventory system

Support corporate deployments of anti-virus, software patches to laboratory computers

Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems.

Required Experience:

2+ years’ experience with Windows administration

Windows Operating systems - Win10, Win11, Windows Server

Service Now Experience

SCCM Exposure

PC/Laptop Hardware maintenance

Software/Hardware troubleshooting

Networking skills - TCP/IP, Windows Domains, Network configurations

Excellent communication, customer relations and problem-solving

Ability to work autonomously with follow-through to completion and documentation

Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities.

Ability to lift 40 lbs.

Preferred experience:

Experience in a GMP and validations environment, Pharma, Biotech, Medical Devices, Hospital, Healthcare, Insurance, etc. preferred but not required.

Advance IT Certifications (A+, MCSE, CompTIA+, etc.)