Customer Service Representative

Work Schedule Overview:

Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.

In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds.

Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work—3 days in-office and 2 days from home—for greater flexibility and convenience.

Position Description:

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on client accounts.

Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.

Functional support areas include client Cash Management products and services, client Online (client website) and Mobile app, and general account or financial related inquiries.

Successful applicants will be highly professional, career driven, and committed to World-Class Service.

Ability to contribute in a fast paced, team-oriented environment.

Aptitude to multi-task and adjust quickly to change in a busy financial service center.

Preference for 1 of the following criteria:

College Degree

Previous contact center experience