SAP Service Operations Analyst

Acara Solutions is seeking a detail-oriented and proactive SAP Service Operations Analyst to join our client on a 2-year contract assignment located in Fremont CA. Candidate will support and optimize service-related transactional processes within SAP and Microsoft Dynamics (FSM).

Pay rate $52/hr.

Hybrid work schedule - 1 day a week in office

Key Responsibilities:

Monitor, investigate, and resolve issues related to SAP service orders and notifications.

Analyze and validate data consistency between SAP and Microsoft Dynamics FSM.

Process SAP customer master data change requests, including updates to Plant, Sales Organization, Functional Location, etc.

Navigate and maintain SAP installed base and equipment records to ensure accuracy and completeness.

Interact with internal users to understand business needs, troubleshoot system issues, and guide them within defined service processes.

Export and merge SAP data with other sources to identify trends and generate actionable business insights.

Establish and support best practices for service data integrity and reduce transactional errors.

Assist in documenting and updating service processes, procedures, and training materials.

Participate in training initiatives to understand evolving project requirements and system dependencies.

Respond promptly to end-user support requests and ensure consistent customer service delivery.

equired Skills / Qualifications:

3 years minimum experience working with SAP service modules (FSM, CS, PM, or SD) in a transactional support or analyst role

Preferred Skills / Qualifications:

Prior experience supporting customer service or field service operations.

Working knowledge of Microsoft Dynamics FSM

Ability to use Excel, Power BI, or similar tools for data visualization and analysis.

Understanding of service process optimization, documentation, and training delivery.