Application Support Engineer

Position: Application Support Engineer

Location: Onsite in Fort Worth, Texas

Duration: FTE - Direct Hire

Benefits: Medical, Dental, Vision, Life Insurance, HSA, FSA, 401k w/ match, etc.

We are seeking a skilled Systems Engineer to provide Tier III support for our client's environment and store applications. You’ll troubleshoot complex issues, ensure system performance, and handle escalations. Additionally, you’ll create system interfaces using PowerShell and SQL, integrate data into a Data Warehouse, and perform system monitoring and capacity planning.

Responsibilities:

Provide Tier III support for POS systems and store applications

Monitor system performance and ensure reliability

Develop system interfaces using PowerShell and SQL

Integrate data from APIs into the Data Warehouse

Perform troubleshooting, system configuration, and updates

Create/maintain technical documentation

Qualifications:

5+ years of experience in a systems support role with expertise in Point of Sales (POS) systems, SQL, and .NET

Strong problem-solving, scripting, and technical support skills

Experience with ticketing systems like Remedy or ServiceNow

Ability to work independently and manage projects

Preferred Skills:

Experience with data manipulation tools like SQL and Excel

Project management experience