IT Service Desk Analyst

IT Service Desk Analyst - Tempe, AZ

LHH is currently conducting a search for an IT Service Desk Analyst. This is an exciting, full-time opportunity with a client that offers an excellent benefit/bonus structure with very competitive pay, so this opportunity will not be available long. Review the job requirements below and do not hesitate to apply if you feel you are a good fit.

Responsibilities:

Provide costumers with friendly, and professional costumer service via IT service delivery

Active Directory will be utilized on a daily basis

Incident Management and Incident Response

Servicing LAN/WAN, Wi-Fi issues

Working with a high volume of tickets utilizing Service Desk

Daily use of MS

Escalate tickets when needed

Role involves basic troubleshooting of applications and hardware

Identify and provide description and specifications for repair parts, utilizing Service Desk tickets.

Requirements:

1+ year of experience (this can be an entry level position)

Incident Management experience is preferred, but not required

Strong background in O365 is highly preferred

Nice to have technology includes: Azure and Active Directory

Client-facing technology support.

Experience in Microsoft Office application suite -- how to, in addition to troubleshooting.

Candidate should have excellent customer service skills.

Experience in a high volume ticket environment

Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.

Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.

If you feel that you are a good fit for this job please apply through the link or email your resume to

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records.