IT Engineer

Proactive monitoring, diagnostics and support of network, systems, security, cloud and voice related issues in a team oriented, support environment. As an IT Support Engineer, you are essential to providing a "white-glove" level of support to our customers. This is an onsite role in our Boca Raton, FL office location.

RESPONSIBILITIES

Handle incoming phone calls, gather information, create tickets in ticketing system and escalate/assign as necessary

Work on trouble tickets to troubleshoot & resolve client network, security, cloud and voice related issues in a timely manner

Moves/Add/Changes for Client phone systems

Moves/Add/Changes for Client network devices

Moves/Add/Changes for VMs in VMware, AWS, or Azure

Administer and Configure Windows servers, PCs and laptops as well as loading software

Monitoring and analyzing security alerts

Configure & support for network monitoring tools, perform traffic analysis and performance management

Customer circuit turn-ups and service activations

Interact with clients, outsourced and network vendors on a daily basis to resolve issues

Partner with Engineering team for network & system infrastructure support

Update and create internal articles and/or documentation

Work within required SLAs for the business and provide regular and frequent status updates

EXPERIENCE

Possess college degree or equivalent technical experience

3+ years’ experience in an IT position configuring and supporting Cisco devices

Previous experience in a call center or support environment a plus