Desktop Support Technician

This is a Tier 2 position.

This position reports 5 days a week onsite in 85379. Long term contract, $25-$30/hr

JOB DESCRIPTION

Installation & Configuration: Set up, configure, administer, and support server hardware/software and client devices (PCs, notebooks, etc.).

Support & Troubleshooting: Provide on-site and remote technical support for resolving hardware/software issues based on Service Level Agreements (SLAs).

System Monitoring & Backup: Monitor, tune, and configure servers using available tools; maintain and ensure effective server backups.

System Maintenance: Perform system installations, upgrades to hardware/firmware, and OS patches. Plan, schedule, test, and coordinate updates, including OS scripts maintenance.

Documentation & Communication: Document and communicate system changes, maintenance schedules, and incidents effectively across teams.

Compliance: Ensure systems adhere to company IT standards, policies, and security protocols.

Work Order Management: Utilize the work order system to adhere to IT support schedules and guidelines; keep work orders up to date.

Second-Level Support: Provide second-level technical support for more complex client/server technical problems.

Service Delivery: Deliver service and support determined by the current SLAs and ensure timely resolution of issues.

REQUIRED SKILLS AND EXPERIENCE

3-5 years of relevant work-related experience.

Proficient in Windows operating systems and network configurations related to PC devices.

Ability to diagnose and repair PC and notebook systems.

Understanding of client/server LAN/WAN environments.

Problem-Solving: Ability to resolve both first- and second-level technical hardware/software issues. - network connectivity issues, unable to upload files into network drive, running IPconfig, etc.

Compensation for this position depends upon years of experience.

REQUIRED SKILLS AND EXPERIENCE

Certifications: Microsoft MCP certification for the current desktop operating system