Senior Software Engineering Manager

Sr. Software Development & Technical Services Manager

Phoenix, AZ Full-Time Onsite $130K–$150K DOE + Bonus

About the Role

We’re looking for a driven and experienced Sr. Software Development and Technical Services Manager to lead a growing technical organization across software development, IT, professional services, and customer support. This is a high-impact role with direct influence on product delivery, customer satisfaction, and business growth.

You’ll oversee a cross-functional team of 10+ and serve as the strategic and hands-on leader shaping technical direction, process improvements, and team performance. If you're someone who thrives at the intersection of innovation, execution, and customer experience—this role is for you.

What You’ll Do

Leadership & Strategy

Develop and execute the technical roadmap across software, IT, and professional services

Lead, mentor, and inspire a multi-disciplinary team focused on continuous improvement and innovation

Align departmental goals with broader business objectives to drive operational efficiency and scalability

Manage team performance, budgets, and key performance indicators (KPIs)

Software Development

Oversee the development and deployment of scalable, secure software solutions

Implement Agile/Scrum and DevOps best practices

Collaborate with internal stakeholders to define product roadmaps and feature priorities

Project & Professional Services

Manage customer-facing implementations, training, and onboarding

Ensure timely, high-quality delivery of technical projects within scope and budget

Establish and track success metrics for service delivery and customer satisfaction

Technical Support & IT Oversight

Lead the internal IT and technical support function, including infrastructure and cybersecurity alignment

Improve support ticketing workflows, escalation processes, and customer-facing documentation

Analyze technical issues and customer feedback to drive enhancements and preventive measures

What You Bring

Must-Have Experience

10+ years in a technical leadership role, managing software development and IT/support functions

Hands-on leadership of cross-functional teams (development, IT, support, professional services)

Strong background in SaaS, systems integration, and customer implementation projects

Experience managing Agile and DevOps environments

Proven ability to translate business needs into scalable technical solutions

Preferred Skills

Experience with C#/.NET environments

Familiarity with IT infrastructure, cloud computing, and cybersecurity practices

Exposure to technologies such as barcoding, RFID, or asset tracking (a plus)

Strong communication and executive presence

Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)

The Details

Location: Phoenix, AZ (on-site required)

Compensation: $130,000 – $150,000 DOE + Bonus

Benefits: Full suite including medical, dental, vision, 401(k), PTO, and more

Schedule: Monday to Friday, standard business hours