Data Center Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What to expect in the role

Collaborate with assigned customer stakeholders including but not limited to JPM GNOC, WTS team and New Era CSC to perform the following on site services:

IT Infrastructure Hardware (HW):

Checking and troubleshooting

Installation and decommissioning covering an incident

Network patching of servers, switches, routers, and modems

Network cable/ports checking and troubleshooting

Remote Hands support as directed by JPMC

Site survey

This service includes any and all undertakings required to collect and transmit the necessary information regarding network, server and storage devices within the Data Center. This includes the completion of an information checklist (to be provided by JPMC point of contact), taking necessary digital photographs, and transmitting completed site survey to JPMC team.

Carrier Circuit Demarcation Extension

This service includes any and all tools, materials and labor to install up to a 150 foot demark extension. This includes either 4xCat6 or 2xCoax (DS3) cable extensions.

Telecom Circuit Test and Turn-up Support

This service includes the test and turn-ups of circuits. Supplier technician will dial into pre-established conference bridge with JPMC contacts and carrier provider and add / remove loops for testing with the MER/TR/Colo as needed. Supplier’s technician will provide console access to data network device(s) and troubleshooting support as required by JPMC contact and carrier(s).

This service does NOT include circuit extension from the demarcation point.

Device Install/Decommission

Includes the installation, and/or hot swap, de-installation of multiple devices all capable of being physically racked by a single technician (including routers, switches, modem, CSU’s, server and storage equipment). This task includes any, and all tools (including a digital camera), console cables, materials, equipment and time necessary to perform work. Service may include disconnect / reconnect / troubleshooting of devices. Service also includes all patching needs, initial configurations and asset tagging / labelling.

This service includes taking digital photographs before and after work is completed. Pictures should include, but not be limited to patch panels, network equipment (including close ups of cabling and connections), rack views and room views.

Supplier must complete a QA checklist and provide photograph(s) to JPMC team via a JPMC approved transmission methodology

General Network Support

Break/Fix

In coordination with JPMC team, respond to and address break / fix tickets for network, server and storage devices within MERs/TR/Colo. This task includes any and all tools including a digital camera, console cables, materials, equipment and time necessary to perform work. This includes calling in to a bridge or direct with the other JPMC teams

Tape/Media Handling Disposal

The scope of services is all media (storage unit, tape, HDDs, etc.) handling within MERs/TR/Colo including, but not limited to: media backup and replication, media installation, media decommission / destruction, and media transport

This service includes oversight of 3rd party specialist destruction of any storage or tape units, but not performance of the actual destruction activity itself

This service includes taking digital photographs before and after work is completed. Supplier must complete a QA checklist and provide photograph(s) to JPMC via approved transmission methodology

Logistics

This service is to coordinate shipping and receiving of equipment for install / decomm at a given MER/TR/Colo. This includes interfacing with JPMC and 3rd party shipper to verify shipment and receipt of MER equipment, tape, and media in support of services above

Risk Assessment

This service includes any and all undertakings required to collect and transmit the necessary information regarding MER risks including access control, video surveillance, alarms, fire suppression, HVAC, temperature / humidity, asset tagging, tape / media presence, power, UPS, cabinet locks, etc. This includes the completion of risk assessment form (to be provided by JPMC point of contact), taking necessary digital photographs, and transmitting completed risk assessments to JPMC team.

Patching

Installing/Removing an Ethernet/fiber patch cable to linking a computer to a nearby network hub, switch, router.

Vendor Management

Provide a technician to attend a non-badged OEM & other Vendors who require access into STS JPMC spaces based on approved JPMC Ticket

Surveys

This service includes all undertakings required to collect and transmit the necessary information regarding user & network information. This includes the completion of an information checklist (to be provided by JPMC Point of Contact), taking necessary digital photographs, and transmitting completed site survey to JPMC team

What we’re looking for

Ideally 3 Years’ experience in a similar role – Candidates must be able to demonstrate how their previous experience would enable them to fulfil the responsibilities outlined

Tertiary education or equivalent experience

Microsoft Qualifications or substantial, relevant experience in the management of Microsoft technologies

Relevant CISCO networking qualification (CCNA/CCNP) OR substantial relevant experience in supporting Data Center Infrastructure environments

Firewall / Load Balancing Technologies

Good communications skills, written and verbal

Ability to work under pressure

Work Set-Up

Onsite arrangement in Cebu

Rotating work schedule & On call support

Perks or joining us

Competitive Salary + Allowance

HMO + 1 free dependent

Group Life Insurance

Work flexibility

A friendly team environment with a strong technical support network

Broad range of options for training and development

Internal career growth for high performers

Equipment provided by the company

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