Help Desk Specialist - IT Specialist

IT Service Desk Agent

Location: South Jordan, Utah, USA

Pay: $20 - $21/hour

Contract: 12 months (potential for extension or permanent hire)

A large financial services company is looking for an IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.

What You’ll Do:

Answer IT support calls and resolve issues quickly

Provide excellent customer service with active listening and empathy

Use a knowledge base and ticketing system to track and solve problems

Communicate clearly via phone, chat, and documentation

Collaborate with teams and follow company policies

What You Need:

High school diploma or GED (plus relevant work experience)

2-5 years of chat support experience in a fast-paced setting

Strong problem-solving skills & self-motivation

Excellent customer service & communication skills

Ability to troubleshoot software & hardware issues