ERP Systems Analyst

The Systems Analyst is responsible for working directly with business stakeholders at all levels of the organization, focusing primarily on the Payson plant, to assist with the implementation and ongoing support of best practices in the use of technology. Function as a partner to business stakeholders to implement technologies and additional reporting data to improve operational efficiency. Provide ongoing support on the ERP systems. Actively audit system usage and transactions to ensure best practices are followed and communicate when not. This role will be expected to learn and adapt quickly and be driven to find and implement solutions to various business process and system use issues. Additionally, this role will work closely with the Payson Operations and Continuous Improvement teams.

Responsibilities and Duties:

Provide functional support and training directly to ERP system users on proper use of the system and established processes for handling issues

Participate in the implementation of best practices business processes across all company locations

Actively monitor system transactions at the Payson plant to ensure adherence to best practices and communicate when there are exceptions

Work across the organization to share system processes and increase process consistency across locations

Participate in the technical evaluation and business justification of additional ERP modules and bolt-on software/programs

Provide support in the creation of standard system user manuals and ensure that they’re up to date, are sufficient for users to perform duties, and follow proper revision control

Manage ERP access permissions

Acts as a Process Improvement Champion for assigned Business Improvement projects

Work directly with ERP software vendor to provide technical support as issues arise

Effectively implement and follow up on assigned projects

Support the implementation of the ERP system upgrades

Support creation and management of crystal reports with IT Team

During ERP Implementations or Upgrades:

Travel to implementation locations to provide in-person functional support with Auto Count training and Go-Live to ensure a “low-impact” go-live

Ensure documentation for new processes is added to user reference manuals before going live

Participate in the training of end-users and obtain necessary documentation and sign-off that they will be successful in completing their assigned duties within the ERP system

Meet project plan due dates for training and operational readiness

Support core team as needed

Incumbents may be required to perform related duties not specifically listed above.

Skills and Qualifications:

Ability to lead without direct authority and hold others accountable

Ability to analyze and dissect complex (e.g., across multiple systems) technology problems

Ability to model/document/visualize and communicate complex (e.g., across multiple systems) technology solutions. Ability to explain the solution to the business stakeholders and the technology teams that will be delivering the solutions.

Uses communication skills to effect positive change internally and externally

Leads by example

Shares learning with peers & team members

Ability to discern the impact of changes on the business

Applies continuous improvement techniques to improve efficiency of organization

Has demonstrated an ability to take a concept and drive project through to completion

Uses effective communication to empower others

Willingly shares information, facilitates discussion, and assigns follow-up

Set high standards of performance by assuming responsibility and accountability for successfully achieving goals and assignments

Build trust by providing information to in a way that is candid, informed, encompassing: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas.

Focus on the end customer, make the consumer and their needs (not an intermediary) the primary focus of your feedback, analysis, and actions.

Initiate action to improve existing conditions and processes on a continuous basis. Use appropriate methods to identify opportunities, implement solutions, and measure impact.

Minimum Qualifications:

Bachelor’s degree in business, computer science, or information technology and 2-3 years of experience in a relevant analyst or support role.

Required Skills:

Knowledge of comparable ERP modules and bolt-on software

Basic coding and SQL querying

Microsoft 365

Visio

Project management

Candidate must be highly motivated, comfortable working independently, and have good decision-making and organizational skills complemented by effective communication abilities to interface with people within and outside of IT. This position must highly regard best practices and effective written and verbal communication skills.

Desired Skills:

Experience with EPS Radius Packaging Suite Applications, Crystal Reports, and SQL in flexible packaging is a plus.