Computer Support Specialist

Millennium Corporation is hiring a Computer Support Specialist in Albuquerque, New Mexico. Qualified candidates must have an active Secret Clearance.

Deliver IT technical support to end users to ensure proper configuration, installation, and maintenance of data input/output devices including laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.

Provide timely restorative and proper maintenance of laptops/tablets/workstations and peripheral devices.

Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition company policies.

Assume the responsibility for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.

Provide support for company-approved training for new technology deployment at CONUS and OCONUS locations.

Identify, log, and track user issues, software conflicts, and hardware device conflicts through the IT incident ticketing system; provide resolution and/or escalate for assistance.

Provide desk-side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.

Provide day-to-day technical guidance and desk-side support technical assistance to team members.

Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents when applicable.

Requirements:

Must have an active Secret Clearance

6 years of experience and an Associate’s degree or higher (8 years of experience for those without a college degree)

Possess any of the following certifications that are 8570 compliant: A+ CE, Network+ CE, SSCP, or CCNA-Security