Information Technology Support Technician

Company Description

LDD Consulting specializes in providing Network Security and Monitoring, Disaster Recovery, and Business System Designs. Our team of experts is dedicated to solving network problems efficiently and effectively. We also have a focus on customer service.

Job Description

We are looking for an IT Technician to join our team!

This is a full-time in-office position for an Information Technology Support Technician located in Albuquerque, NM. The IT Support Technician will be responsible for providing technical support, troubleshooting and be able to diagnose, and resolve problems quickly. You will handle a variety of tasks to support and improve client network systems, troubleshooting and maintenance. You will have input and influence towards the company's direction.

Responsibilities

Troubleshoot Network & Windows System issues and outages

Know and follow industry best practices

Administer network security to prevent system interruptions or breaches

Document all technical procedures and processes

Perform help desk technical support

Manage and perform Microsoft 365 troubleshooting and setup

Work with compliance and security tasks

Skills

Excellent customer service and communication

Experience with Windows & Microsoft products

Hardware repair

Knowledge of system security and data backup/recovery

Ability to troubleshoot problems quickly and effectively, while diligently documenting work and following processes

College Degree in Information Technology, Computer Science, Cyber Security or a related tech degree, and professional Microsoft Certification is a plus