Information Technology Desktop Support

Encore Talent Solutions is seeking a IT Desktop Support Technician to join our Client.

JOB REQUIREMENTS:

Perform entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis.

Provision user laptop/PC hardware

Prepare user laptop/PC hardware for shipping.

Receive laptop/PC hardware.

Analyze end user hardware, operating system and business application issues.

Support desktops, laptops, mobile devices and related applications

Route incoming incident and service requests to the appropriate support group

Maintain accurate and timely records in issues tracking