Desktop Support Specialist

Desktop Support Specialist:

Responsibilities:

• A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment

• Ensure the efficient staffing of the 1Help 24x5 call center support service

• Professional, well-presented

• Adhere to policies and procedures supporting the business through best practices and great customer service

• Engage in cross-functional collaboration, working with the wider Global Information Services organization to support the business and organizational changes

• Contribute and support communication with other resolver groups in Global Information Services to ensure appropriate action is taken to resolve issues in a timely manner

• Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team

Preferred Requirements:

• Experience working in an ITIL environment

• Knowledge of Windows, Mac, iOS and Android operating systems

• Excellent customer service approach

• Clear and adaptive communication style

• Initiative & self-management

• Process development & maturation

• The ability to multitask, effectively determine priorities and meet SLA’s

• Enthusiasm to learn new skills and embrace change

• Ability to work in a fast-paced environment

• Experience supporting Company Executives directly

• Creation of support documentation, guides, and manuals

At The Planet Group, we connect Technology experts with opportunities that match their skills, goals, and ambition. From fast-moving startups to global enterprises, we partner with top organizations across industries—giving you access to roles where your contributions make a difference. Explore flexible options including contract, direct hire, and contract-to-hire, all supported by a team that puts people first.