IT Helpdesk

Job Summary:

Dexian is seeking a IT Help-Desk for an opportunity with a client located in Des Moines, IA.

Responsibilities:

General IT Help Desk support including phone support, walk-up troubleshooting, and meeting room support

May assist with special projects or off-phone work as experience and team needs evolve

Rotation expected for walk-up and meeting room support alongside other team members

Requirements:

ServiceNow, Azure, Office 365, Active Directory, Windows OS, Citrix Desktop Director

Multifactor Authentication (MFA), Virtual Desktop Interface (VDI), VPN (Zscaler)

PureCloud (calls), Microsoft Teams, SharePoint

Laptops, desktops, docks, monitors, peripherals

Walk-up support, meeting room setup and troubleshooting

Excellent customer service skills (written and verbal)

Ability to work in a fast-paced environment and learn quickly

Strong team collaboration

Experience with and troubleshooting:

Office 365 & Teams

VPN / Virtual Desktops

Hardware: laptops, desktops, docks, monitors, peripherals

Active Directory experience

Azure and MFA familiarity

PowerShell scripting and/or Power Automate

Mac OS support experience

Desired Skills and Experience

Day-to-Day Responsibilities:

General IT Help Desk support including phone support, walk-up troubleshooting, and meeting room support

May assist with special projects or off-phone work as experience and team needs evolve

Rotation expected for walk-up and meeting room support alongside other team members

Technologies & Systems Used:

Core Tools: ServiceNow, Azure, Office 365, Active Directory, Windows OS, Citrix Desktop Director

Authentication & Access: Multifactor Authentication (MFA), Virtual Desktop Interface (VDI), VPN (Zscaler)

Communication & Productivity: PureCloud (calls), Microsoft Teams, SharePoint

Hardware: Laptops, desktops, docks, monitors, peripherals

Support Areas: Walk-up support, meeting room setup and troubleshooting

Ideal Candidate Profile:

Preferred Skills:

Excellent customer service skills (written and verbal)

Ability to work in a fast-paced environment and learn quickly

Strong team collaboration

Experience with and troubleshooting:

Office 365 & Teams

VPN / Virtual Desktops

Hardware: laptops, desktops, docks, monitors, peripherals

Nice to Have Skills:

Active Directory experience

Azure and MFA familiarity

PowerShell scripting and/or Power Automate

Mac OS support experience

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.