Technical Writer

JustinBradley’s client, a payment processing company, is seeking an experienced Technical Writer. This position involves creating and delivering technical content and publications about our client's products and services for their customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.

In this role, you will:

Work with cross functional Teams and multiple Business/Product Owners to create and update technical content

Ensure updates are made to content in accordance our writing standards

Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile

Provide excellent customer service to our business partners and customers

Author in XML or markdown, a tool utilized for content creation and editing

Use screen capture and graphic tools to add visuals to your document

Publish technical content to multiple platforms and output types, such as PDF, HTML, and Wiki

All About You:

Possesses organizational and time management skills

Exhibits strong written and verbal communication skills

Willingness to learn new technology programs and processes to understand complex information and translate into user friendly content

Adaptable to dynamic change in a fast-paced environment

Team player, with the ability to interact and work multiple teams at various levels within the organization

Exhibit a since of professionalism, accountability, and empowerment to drive results

Experience with Microsoft Office products

Basic understanding of DITA/XML, HTML and PDF is a plus

Certification in any technical writing course is a plus

JustinBradley is an EO employer - Veterans/Disabled and other protected employees.