Desktop Support Analyst

Title: Desktop Support Analyst

Duration: 3+ month contract – extendable, multi year project

Location: Onsite 5 days a week in Charleston, SC

Responsibilities:

Deliver end-user support for hardware and software issues, including desktops, laptops, mobile devices, and peripherals

Troubleshoot, resolve, and document technical issues through Zendesk or similar ticketing systems with professionalism and efficiency

Act as the primary point of contact for desktop and laptop support in Windows 10/11 environments

Provide high-touch, in-person support to executives and team members with a focus on service excellence

Assist with basic setup and maintenance of AV equipment and conference room technology

Manage IT assets on-site, including imaging, configuring, and shipping devices for onboarding and replacements

Support Microsoft 365 applications (Outlook, Teams, Excel, Word, etc.) and other core business systems

Help administer user accounts and device management tasks using Okta and Microsoft Intune

Ensure all work is accurately documented, and procedures are followed according to support standards

Participate in a rotating support queue and actively contribute to knowledge-sharing within the team

Tools & Technologies:

Microsoft Windows 10 and 11

Microsoft 365 suite (Outlook, Teams, Excel, Word, etc.)

Zendesk or comparable IT ticketing platforms

Okta (Single Sign-On, Multi-Factor Authentication)

Microsoft Intune (device and application management)

Mobile platforms: iOS and Android

Cisco networking and phone systems (basic support)

Qualifications:

Minimum of 3 years of IT support experience, preferably in a corporate or professional services environment

Excellent customer service orientation with strong technical troubleshooting skills

Proactive and detail-oriented, with the ability to document issues and resolutions clearly

Effective written and verbal communication skills in a professional setting

Ability to follow established support procedures and work collaboratively with team members

Foundational understanding of networking concepts and enterprise infrastructure

A+ Certification is a plus

Familiarity with ITSM frameworks and best practices for support documentation