Help Desk Specialist

Shift: 3PM - 12AM

ONE WEEKEND DAY REQUIRED

Onsite training then FULLY REMOTE

JOB DESCRIPTION

An employer is looking for a contract Service Desk Specialist to support their internal employees working in their company locations throughout the US. 90% of this person's day will be responsible handling level 1 inbound calls/chats and accurately logging the interactions within the ticketing system. They will take around 20-30 calls a day, respond to chats in a timely manner, and work tickets to support the franchises in any computer issues, sign in issues, or operations. After their three-week training period, they will be responsible for understanding the company's propriety software and resolving or escalating tickets to proper channels. This is a remote role once training onsite is completed but this employee needs reliable connectivity and a good working environment at home. This person also needs strong customer service and communication skills. Shift flexibility is also required.

REQUIRED SKILLS AND EXPERIENCE

- 1+ years of experience in Service Desk, Help Desk, or Technical Support role

- 1+ years of experience with software & hardware support

- Strong communication / Ability to build rapport with end-users

- Strong customer service skills