Technical Writer
Description:
Our client, a major food retail group, is actively looking for a Technical Writer to join their team in Salisbury, NC! This is a hybrid position, onsite 3x per week in Salisbury, so candidates must be local.
*** This begins as a 1 year contract with an opportunity to extend or convert at any time ***
Responsibilities
Work with Digital Media manager in creating end user documentation for use of Microsoft Teams Rooms and other Audio Video systems
Work with lead digital media engineers on transferring technical documentation to formal processes and procedures for non-technical consumption as well as more formal technical design and architecture documentation for departmental posteriety.
Develop governance structure for review of next generation Microsoft Teams Room technology.
Improve and rewrite existing documentation for Service Now knowledge based articles.
Qualifications
3- 5 years of experience in technical writing, preferably in the technology or audio video industry.
Must be able to simplify complex, technical information for business colleagues who have non-technical backgrounds.
Create technical guides and procedures related to department standards for Microsoft Teams Room installation or Audio/Video integration.
Experience translating complex technical concepts into clear, concise, and accessible content for various audiences.
Familiarity with Microsoft Teams Rooms and Audio Video technology preferred but not required
Experience creating and updating SharePoint sites preferred but not required
3+ years experience with Service Now (KB Article Creation) preferred but not required