Information Technology Network Support

At Menlo, we’re transforming technology in K-12 schools and communities nationwide. We believe that when educators spend less time troubleshooting technology, they can spend more time transforming lives. That’s where you come in.

As a Network IT Helpdesk Specialist, you’ll be the front line for resolving network-related support issues. You’ll work directly with end users, own support tickets from start to finish, and use your networking knowledge to solve complex problems in Cisco environments.

If you thrive in a fast-paced, service-driven environment and want to grow your career with a

mission-driven company, we’d love to meet you.

What You’ll Do:

Provide support via phone, chat, and ticketing systems; delivering first-call resolution wherever possible

Troubleshoot and resolve issues across routers, switches, firewalls, wireless networks, and VOIP systems

Manage your ticket queue independently and follow through on all issues until resolution

Work with Cisco networking technologies and tools, including Meraki dashboards

Collaborate across teams to support infrastructure projects and ensure optimal network performance

Document technical procedures and solutions to build internal knowledge

Support additional helpdesk needs when ticket volume spikes or team availability shifts

What You Bring:

2+ years of recent IT Helpdesk or Network Support experience

Strong understanding of networking concepts (TCP/IP, DHCP, DNS, VLANs, routing protocols)

Experience with Cisco environments (switches, routers, VOIP)

Familiarity with remote support tools and ticketing systems

Excellent troubleshooting, communication, and time management skills

Self-starter mindset with strong ownership of assigned work

Certifications:

Required: CompTIA Network+ and/or Cisco Certified Network Associate (CCNA)

Preferred: Cisco Certified Network Professional (CCNP)

Bonus Experience:

Google Admin Console, Office 365

Mac and Windows device support

Printer/peripheral support and VOIP system troubleshooting

What We Offer:

401(k) with immediate 5% match

PTO, volunteer days, and company holidays

Medical, dental, vision benefits with HSA/FSA options

Wellness reimbursement program

Fun company events and a strong, supportive team culture