System Engineer

The Systems Engineer provides design, configuration, and support for company systems and servers as well as as-needed end-user support. Supports server hardware and software installations across the organization. Supports users of all skill levels and provides solutions.

Essential Duties and Responsibilities:

Manages and supports the design, configuration, monitoring, and maintenance of all server hardware, server operating systems, and related applications in both physical and virtual environments.

Ensures the design, configuration, and deployment of the company’s best security practices, including but not limited to on-prem / hosted (Azure) Active Directory users, groups, and security, end-point protection, group policies, spam, and URL filtering, and as needed end user training in such areas.

Performs routine system monitoring, verifying the integrity and availability of all hardware, server resources, reviewing system logs and verifying completion of scheduled jobs.

Manages and supports backup systems and applications to ensure data integrity in the event restores or disaster recovery is required.

Supports the monitoring and maintenance of LAN/WAN network connectivity, hardware, security systems, and server hardware and software in a corporate network environment.

Promptly and courteously assists with or resolve support tickets escalated from the Help Desk team in person, via phone, email, or remote support.

Provides superior customer service demonstrating professionalism, helpfulness, and care to all customers, both internal and external.

Documents all design, configuration, and account information and create knowledgebase entries as needed to maintain orderly and current records of IT environment.

Provides guidance and mentorship to other IT team members, for systems support, design, and implementation processes. Serve as a role model in personnel related issues.

Documents all support requests, actions taken, and resolutions.

Follows best practices in the design, configuration, and maintenance of all IT systems.

Qualifications:

6 years’ minimum experience in corporate IT or managed IT services environment.

5 years’ minimum experience in hands-on systems administration or systems engineering role supporting multi-site network environments.

Advanced knowledge of best practice for design, configuration, and support for corporate servers.

Advanced knowledge configuring and maintaining multi-site enterprise servers and Active Directory, security groups, domain trusts, Group Policy administration, Remote Monitoring and Management (RMM), endpoint protection, and Business Continuity Disaster Recovery applications.

Experience with Active Directory domain consolidation in a multi-site enterprise environment.

Advanced knowledge and ability to configure and support secure configurations, including URL filtering in network switches, firewalls, and VPN.

Experience configuring, maintaining, and supporting Windows workstations and network printers in a multi-site environment.

Superior customer service skills, ability to troubleshoot and explain complex issues, and deliver resolutions to non-technical individuals over the phone, email, remote access, or in person.

Experience configuring and maintaining Windows network servers in both a physical and virtual environment, including VMware.

Microsoft SQL experience, desirable.

Superior written and oral communication skills.

Superior interpersonal and team skills.

Superior documentation and reporting skills.

Ability to multi-task.

Strong organizational and analytical skills.