Help Desk Specialist

We are seeking a reliable and detail-oriented Helpdesk Associate to support our IT operations. This role is responsible for imaging, tracking, deploying, and recovering end-user devices, primarily supporting the Windows 11 migration initiative. The ideal candidate will have strong organizational skills, technical proficiency, and the ability to communicate effectively with users and technicians.

Key Responsibilities:

Unbox new devices, apply asset tags, and accurately enter data into the asset tracking system

Apply Windows 11 image to devices using standard imaging tools and procedures

Assign devices to users and configure systems with the appropriate user profiles

Coordinate and ship devices to local technicians or directly to remote users

Update device replacement and migration tickets with completed actions and next steps

Track returned devices from end users and ensure the asset tracking system is up to date

Clean and refurbish returned devices for redeployment

Communicate clearly and professionally with end users to:

Schedule Windows 11 migration/setup sessions

Coordinate the return of old devices

Qualifications:

1+ year of experience in IT support, helpdesk, or asset management preferred

Familiarity with Windows 11 imaging and deployment processes

Strong attention to detail and data accuracy

Excellent communication and organizational skills

Ability to work independently and manage multiple tasks

Experience with asset tracking systems and ticketing tools a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.