Principal Technical Program Manager - ITIL Release and Change

Description

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager in Infrastructure Production Management, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job responsibilities

Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration

Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks

Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes

Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency

Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies

Required qualifications, capabilities, and skills

7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations

Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions

Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives

Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments

Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives

Lead and oversee release management and planned event management, ensuring seamless coordination across all product lines within CCB, including software releases and activities such as resiliency tests, real estate events, and infrastructure upgrades

Develop and implement strategic initiatives to transform existing functions into a future state that aligns with modern software delivery practices

Collaborate with cross-functional teams to innovate, automate, and optimize processes; enhancing efficiency, and driving continuous improvement in software delivery and executing large scale technology events

Serve as a strategic advisor to senior leadership, providing insights on best practices and emerging trends, while fostering a culture of collaboration, accountability, and excellence

Preferred qualifications, capabilities, and skills

ITIL knowledge, specifically Release and Change Management, experience in modern software deployment practices, strategic thinking