Project Manager, Enterprise Sales

Description

POSITION SUMMARY

The Project Manager, Enterprise Sales plays a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs. This position will be focused both internally (within Vertiv) and externally (customer-facing) and demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services. The position will have end-to-end responsibility for managing most aspects of critical orders, from the moment the PO comes in, through product delivery, to post-sales support. It will be a key partner to the North American Sales team and will act as a customer advocate managing execution and engagement to ensure a seamless customer experience. The Project Manager coordinates cross-functional teams through meetings and progress measurement activity which bring distinct sales projects to completion both on time and within budget. The Project Manager has no direct reports but will manage people through effective stakeholder management and effective communication with all levels of multiple organizations.

RESPONSIBILITIES

Successfully delivers proactive project and program management to ensure ongoing customer engagement with the ultimate goal of driving customer loyalty and repeat business.

Builds and maintains strong relationships with the key internal and customer stakeholders.

Acts as a key point of contact for the client (along with Sales Leaders/Account Directors), ensuring effective communication and understanding of customers’ needs and expectations.

Collaborates with the sales account manager to align on customer expectations and drive successful execution.

Coordinates and manages early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations.

Leads end-to-end project and program management activities, including planning, execution, monitoring, and delivery.

Oversees order entry, product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements.

Manages significant aspects of customer engagement, including program strategy, milestones, and deliverables.

Acts as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., the support sales team, customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach.

Coordinates and leads across various internal support functions (managing with and executing through) throughout the product and project lifecycle.

Identifies potential risks and proactively implements mitigation strategies to ensure project and program success.

Monitors sales project progress and addresses issues promptly to minimize disruptions and ensure coordination of activities on the critical path. Coordinates the team to implement short term and long-term resolutions.

Assembles cross functional teams to address issues (quality, safety, manufacturing etc.) to ensure program or project issues are resolved in a timely manner.

Oversees post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly.

Acts as liaison and escalation point for Sales, Service, the factories, and the Lines of Business.

Continuously seeks opportunities to enhance the client's experience and value from our products and services.

Develops a RACI Matrix to ensure functional groups understand roles, responsibilities, and deliverables.

Coordinates with order management, plant production, logistics, contractors, services and warranty groups throughout the project. Escalates potential conflicts to avoid impact to the customer and balances large projects demand with flow business.

Escalates and creates urgency around any issues that would impede the success of the sales project. Ensures that issues are resolved in a timely manner and communicated to the stakeholders.

Documents meeting notes, action items and follow through to completion.

MINIMUM QUALIFICATIONS

Bachelor’s degree in business, management, engineering, or a related field (or equivalent combination of education and experience).

4+ years of project management experience.

Strong communication skills including conducting effective meetings and presentations.

Must be able to drive projects to completion.

Proactive and effective problem solver.

Strong organizational skills and attention to detail.

Ability to successfully manage stakeholders in a matrixed environment.

PREFERRED QUALIFICATIONS

Project Management Professional (PMP)

MBA

Previous sales experience

Working knowledge of six sigma, continuous improvement and quality

Construction management experience including knowledge of construction, electrical, and mechanical contracting

Critical infrastructure and data center expertise with UPS, thermal, battery and monitoring

Knowledge of engineering, operations, manufacturing processes, and commissioning processes

PHYSICAL & ENVIRONMENTAL DEMANDS

No special physical requirements.

TIME TRAVEL REQUIRED

25%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.