District Manager

District Manager (DM) is responsible for leading a team of Territory Managers to deliver profitable growth of and superior customer service to Institutional customers. The successful DM coaches and develops his/her team to ensure quality and safe work practices facilitating the establishment, growth, and retention of customer relationships driving enhanced margins for the division.

Responsibilities

Safety

Create a safety culture ensuring employees are properly trained in and follow all safety guidelines and incident reporting requirements

Act as a safety champion with Ecolab employees and customers

Business Planning & Review

Manage team to deliver district sales and profitability targets

Plan, monitor, and report district business results, growth opportunities and action plans to manager

Lead district deployment of divisional programs and initiatives

Collect and report market trends and business implications in district

Account Management & Customer Value Delivery

Ensure delivery of customer contracts through TM’s service performance

Lead team to optimise account profitability

Partner with team to lead periodic business reviews with identified customers

Support team in implementing proactive plans to retain customers-at-risk

Develop and maintain customer relationships at all levels

Coach team to merchandise value of product and service offerings through service reporting, business reviews, and utilisation of CSP training

Lead team efforts to identify, develop and implement solutions to improve results, customer service, and total cost

Talent Management & Development

Hire, lead, and develop team members to achieve individual performance, development, and division business objectives (e.g., sales, service, install, reporting)

Create collaborative team environment driving strong engagement

Make staffing/project decisions to improve skill level of the team

Account Prospecting – in conjunction with CAM

Gain new business through focused and targeted prospecting, industry networking, and partnership with internal sales and support teams

Manage customer proposal, trials, contract negotiations and deal closure processes in partnership with field and/or corporate accounts team

Maintain and drive action on prospect list for district

Required:

Adequate level of education

5+ years of sales, service, and business administration experience

Experience working with and knowledge of computers (e.g., MS Office suite)

Exceptional interpersonal, communication, and presentation skills

Excellent organisation and follow-up skills

Ability to work independently, under pressure, and with little direction

Strong sales aptitude with ability to lead a team of sales professionals

Ability to succeed in a competitive environment

Driver’s license

Fluency in English

R00258967